i-Support

i-Support offers cost effective access to our technical team, both over the phone and via remote access to your network. It can provide either existing IT teams with additional resource or full outsource services to organisations with no IT personnel.

By understanding how you work, we can help your IT systems evolve to meet the demands of your business.

• Un-Metered Telephone Support Services When you call us you'll receive our undivided attention, for as long as it takes to fix the problem.
• Un-Metered Remote Support Services Most administrative and troubleshooting tasks can be resolved by secure remote access, so we can provide an instant response to your call.
• On-Site Support i-Support customers benefit from a preferential rate for on-site services such as system upgrades, office relocation and administrative tasks. Should your company experience a critical systems failure, you can be sure Redinet will offer the fastest possible response.
• Subscription Management Signing up to our subscription service ensures that your software operates at the highest level of security and functionality.
• Warranty Management We can monitor the warranty status of your critical hardware, alerting you ahead of the expiry date. In the event of a hardware failure, we will manage the time-consuming process of fault logging on your behalf.
• Licence Management Redinet can make sure your software licences are fully up to date, and save you money by selecting the most appropriate licencing solution.

Additional Services

• i-Support Proactive Server/Network Monitoring Services
• i-Support Gold including Unlimited On-site Services
• i-Support Platinum - A fully Outsourced IT Solution
• i-Support Extended Hours
• i-Support Disaster Recovery Planning (DR)